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Data Quality

The Wild West of Data (When Everyone Does Whatever They Want)

The Problem

Sales has their own definition of "customer." Marketing has a different one. Finance has a third. Three teams, three different numbers for "total customers." Executives get confused. Trust erodes. Every meeting turns into a definitional debate instead of a decision-making session. Or worse: anyone can access any data, PII is flying around in Slack, compliance is a nightmare, and you're one audit away from a massive fine. It's the Wild West—no rules, no standards, no control. It's like a manufacturing plant where every shift uses different specs for the same product. Some batches are perfect, some are disasters, and nobody knows which is which until customers complain.

The Principle

Set clear rules and enforce them. Define metrics once, centrally, and make that the source of truth. Control data access—not everyone needs to see everything. Audit who's accessing what. Document ever...

Action Steps

1.Step 1 content...

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